Returns and right of withdrawal

You can return a kit in its standard colours within 14 days of the day it arrives. You do not have to give a reason. The kit has to come back unbuilt and complete for a full refund.

1. Email roy@filamenting.com within 14 days and tell me you want to return the order.
2. Send the kit back within 14 days of that email. You pay the return postage.
3. I refund the price and the standard shipping you paid, to the same payment method, within 14 days of your email. I may wait until the kit is back or you show me proof of posting.

Kits in colours you chose. If you change the colours of a kit, it is produced to your specification and only for you. There is no right of withdrawal for these orders (§ 312g (2) No. 1 BGB), so they cannot be returned.

Print files. They are delivered as a download. If you agreed at checkout that delivery starts right after payment, your right of withdrawal for the files ends once the download has started (§ 356 (5) BGB).

You may open a kit and look at the parts, as you could in a shop. Building it goes beyond that. If a kit comes back built, partly built, damaged or with parts missing, I refund less, by the amount the kit has lost in value.

If a part arrives broken or is missing, write to me with a photo and I will put it right. Your statutory warranty rights apply in full.

This instruction applies to kits in their standard colours. It does not apply to the orders listed under “What cannot be returned”.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Roy Korkomaz, Grimmstraße 34, 40235 Düsseldorf, Germany, email roy@filamenting.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Complete and return this form only if you wish to withdraw from the contract.